Return Policy
Your satisfaction is our priority. Learn about our return process, conditions, and how we handle returns and refunds for custom apparel orders. This policy applies to customers in the United States and internationally.
Last updated: January 21, 2025
Return & Exchange Policy Overview
Countries & Coverage
Countries: United States
Policy URL: Return Policy Page
Returns: Accept returns for both defective and non-defective products
Exchanges: Accept exchanges
Product Condition & Window
Condition: New and slightly used
Return Window: 30 days for standard orders, 14 days for custom orders, 7 days for rush orders
Refund Processing: 7 days
Return Methods & Fees
Methods:
• At a drop-off location
• By mail
Return Label:
Customer responsibility
Processing Fees:
No cost
Return Window
We accept returns for both defective and non-defective products. If you're not completely satisfied, you may return your order within the specified timeframes:
- Standard Orders: 30 days from delivery date
- Custom Orders: 14 days from delivery date
- Rush Orders: 7 days from delivery date
Items must be postmarked for return within the applicable return window to be eligible for refund or exchange.
Condition Requirements
To be eligible for return, items must be:
- Unworn and in original condition
- Free from stains, odors, or damage
- With all original tags and packaging intact
- Returned in the original packaging materials
- Accompanied by the original receipt or order number
Important Note:
Due to the custom nature of our products, we cannot accept returns for items that have been worn, washed, or altered in any way.
Return Process
Step 1: Contact Us
Before returning any item, please contact our customer service team:
- Email: admin@plwgscreativeapparel.com
- Phone: 602-904-1864
- Include your order number and reason for return
Step 2: Receive Return Authorization
Our team will review your request and provide:
- Return authorization number (RMA)
- Return shipping instructions
- Return address and packaging guidelines
Step 3: Package & Ship
Carefully package your items and ship them to:
Returns Department
PLWG'S Creative Apparel
18382 West Williams Street
Goodyear, Arizona 85338
Refund Policy
Processing Time
Once we receive your returned item(s), we'll process your refund within:
- 7 days for complete refund processing (inspection, approval, and payment)
- Original payment method will be credited
Refund Methods
- Credit/Debit Cards: Refunded to original card within 3-5 business days
- PayPal: Refunded to PayPal account within 1-2 business days
- Bank Transfers: Processed within 5-7 business days
Partial Refunds
If you return only part of your order, we'll refund the cost of the returned items minus any applicable shipping charges.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Items returned after the applicable return window
- Items that have been worn, washed, or damaged
- Items without original tags and packaging
- Custom orders with personalized designs or specifications
- Items marked as "Final Sale" or clearance items
- Items damaged due to misuse or normal wear
Custom Order Exception
We will accept returns for custom orders only if there's a manufacturing defect or error on our part. Design dissatisfaction does not qualify for returns on custom items.
Exchanges
Size Exchanges
We offer size exchanges for standard items within 30 days of delivery. To request a size exchange:
- Contact us within the return window
- Specify the new size needed
- Return the original item in new condition
- We'll ship the replacement at no additional cost
Processing Time
Size exchanges typically take:
- 5-7 business days to receive your return
- 2-3 business days to process and ship replacement
- 3-5 business days for delivery
Shipping Responsibility
Return Methods & Fees
- Return Methods: At a drop-off location or by mail
- Return Label: Customer responsibility for all return shipping
- Processing Fees: No cost for returns
- Our Error: We pay for return shipping and provide prepaid label
- Size Exchange: We pay for return shipping and replacement shipping
Insurance Recommendation
We recommend insuring your return package for the full value and using a trackable shipping method. We are not responsible for lost or damaged returns during transit.
Keep your tracking number until your return is processed and refund is issued.
Our Mistakes
If we made an error with your order, we'll make it right at no cost to you:
- Wrong Item: Full refund + replacement at no charge
- Defective Product: Full refund + replacement at no charge
- Wrong Size: Size exchange at no charge
- Printing Error: Full refund + replacement at no charge
Quick Resolution Promise
If we made a mistake, we'll resolve it within 48 hours of receiving your return and may even upgrade your shipping on the replacement.
Contact Us
Have questions about our return policy or need help with a return? We're here to help:
Email: admin@plwgscreativeapparel.com
Phone: 602-904-1864
Address: PLWG'S Creative Apparel
18382 West Williams Street
Goodyear, Arizona 85338
United States
Our customer service team responds to all return inquiries within 24 hours during business days.